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Refund policy

Last updated: 8 August 2026

1. What this covers

This policy applies to consulting services purchased directly from Ankit Chandra, whether as a fixed-scope project, a monthly retainer, or an advisory call. It does not cover media spend, which you pay directly to advertising platforms on your own billing, and which is therefore subject to those platforms' own refund terms.

2. Advisory calls

Paid advisory calls can be rescheduled at no cost with at least 24 hours' notice. Cancelled with more than 24 hours' notice, they are refunded in full. Cancelled with less than 24 hours' notice, or missed without notice, they are not refundable, because the time has already been reserved and cannot be resold at short notice.

3. Fixed-scope projects

Projects are quoted and agreed in writing before any work begins, and are typically invoiced as a deposit followed by a balance on delivery.

  • Cancel before work begins and the deposit is refunded in full, less any third-party costs already committed on your behalf.
  • Cancel once work is underway and you are charged for work completed to that point, assessed against the agreed deliverable list. Any remaining balance is refunded.
  • Completed and delivered work is not refundable, since the deliverables, including audits, strategies, and account builds, remain yours to use.

4. Monthly retainers

Retainers are billed monthly in advance, following an initial three-month period. Three months is the shortest honest window in which to build, launch, and read results.

  • You may cancel at any time with 30 days' written notice, and the notice period is worked and billed as normal.
  • Part-months are not refunded. Work continues through the end of the paid period, and you keep everything produced in it.
  • If I cancel the engagement, any unused portion of the current month is refunded on a pro-rata basis.

5. If the work is not delivered

If I fail to deliver what was agreed, for reasons within my control, you are entitled to a refund of the amount attributable to the undelivered work. Raise it by email and expect a written response within five working days.

To be clear about the distinction: this covers work not being done. It does not cover campaign performance, which depends on your market, your offer, and third-party platforms. No specific ranking, traffic level, or return is promised anywhere on this site or in any engagement, and performance outcomes are not grounds for a refund.

6. How to request a refund

Email support@ankitchandra.com with your invoice number and the reason. Requests are acknowledged within two working days and resolved within ten. Approved refunds are returned by the original payment method, and typically take five to ten working days to appear depending on your bank.

7. Chargebacks

Please contact me before raising a chargeback with your bank. Almost every dispute is faster to resolve directly, and I would rather fix the problem than argue about it through a payment processor.

8. Questions

Anything unclear here: support@ankitchandra.com.